As much as we independent pharmacists or pharmacy owners pride ourselves on providing stellar service and improving customer experiences, pharmacy is still a volume-based business. To remain relevant in the pharmacy world and continue to provide exceptional service, independent pharmacies must constantly find ways to grow or maintain our prescription volume. Sometimes, growing the business means finding unique ways to care for challenging or underserved patients.
So…Terry Bradshaw reminded me to get my shingles shot this year. Thanks, Terry. Not getting shingles will be great, but I stumbled on to something more immediate—and maybe more important—than that.
When I got my shot, I looked at the receipt.The drug costs our store somewhere around $175. We were reimbursed $184. Nine bucks on a $184 prescription. I remember saying to myself: "you gotta be kidding me!"
I followed up with the pharmacist a couple times on the billing. He assured me he was doing it correctly. It must have gotten him thinking, though, because he called me back a few days later and said: "you know what? I didn't bill it right! I didn't bill for the administration fee. When I did, we got another $15." For any pharmacy, the difference between making $9 or $24 on a single prescription is a pretty big deal. It turns out that some of our staff were making the same mistake on billing for flu shots.