Last year, one of the largest cybersecurity attacks to date pummeled 150 countries. No one is completely safe—including pharmacies, which collect a substantial amount of personal information on patients. The Department of Commerce’s National Institute of Standards and Technology has developed and continues to refine a framework for protecting critical infrastructure from cyberattack that can provide even small businesses guidance: Identify, Protect, Detect, Respond, and Recover.
Building the front end of your retail pharmacy is always a challenge—and not necessarily in a pharmacist’s natural bailiwick. This time of year is especially fierce. Back to school. Flu shots. Medicare open enrollment. But before the (drum roll . . . ) winter holiday season, this is also a good time to make some minor adjustments to your front-end strategy.